Renting Made Effortless: How It Works

1

Get Ideas

This is the fun part! When determining what event rentals you need, start by researching and gathering ideas. Explore our catalog, visit social media, or browse online.  Think back to events you have gone to in the past.  Do you need just chairs?  Chairs and tables?  What about napkins and charger plates?  Gather your ideas, thoughts, themes, and colors.

2

Add Items to Your Reservation Request

Now that you have your ideas, take a look at the products that we offer.  Chances are, we have a product to suit your needs!  Start adding items to your cart.  Not seeing an item that you need?  Contact us and we will see if we can source it.

Prefer to have us do the work?  Just give us a call or send us an email.  We will gather your needs and send you a custom quote.

3

Determine Your Fees

Now is the not so fun part: determining what fees you will have.  We tried to make this as easy and transparent as possible, by providing you with a Fee Schedule page.

We have two required fees: the first is the always favorite government tax (7.8%).  The next required fee is our Delivery Fee.  Our rental items are not available for pickup.  To place a more accurate reservation request, select the Delivery Fee coordinating with your venue's zone (as shown on the Fee Schedule page).

The next are two fees that may or may not apply to you.  We have a Setup Fee if you choose to have our items setup and torn down.  Lastly, if you rent linens, we have a Cleaning Fee.  These are all clearly outline on the Fee Schedule page!

4

Request Your Reservation

Great!  Now it is time to "checkout".  Don't worry, we are not collecting any money at this step!  This simply sends a reservation request for our team to review.  We will update your reservation request within 24 hours and make any necessary adjustments or additions to the fees.  This is usually just quoting out the Setup Fee and/or Cleaning Fee as outlined on the Fee Schedule page.

On the checkout page, we will ask you for your information and information about your event.  You will also need to check a box acknowledging the next steps.  We will contact you if we have any questions!

5

Finalize Your Reservation

Within 24 hours of receiving your reservation request, we will send you a Contract (finalized pricing and information) and a Rental Agreement.  Once you sign those, we will send you a link to pay your 25% deposit.  Your reservation is now confirmed!  After that, sit back and relax until your event gets closer!

6

Finalize Payment

Thirty (30) days before your event, you will receive a finalized invoice.  This will include the remaining 75% of your payment, plus a refundable $200 security deposit.  You must make this payment no later than fourteen (14) days prior to your event!

7

It's Delivery Day!

On delivery day, make sure that the venue is aware of our arrival.  We will need unrestricted access to parking and the venue to complete our delivery.  If you paid for set-up, we will also take care of setting up our items so you can further relax and get ready for your event!

8

It's Pickup Time

If you added on our Setup Fee, teardown is included.  Just make sure any non-Indigo Peak Event items are removed from our rentals so that we can teardown (i.e. have the tables cleared off).

If you did not pay for setup and teardown, ensure our items are packaged and ready for pickup just as they were delivered!

All items will be inspected and if all is well, your security deposit will be released within seven (7) days.  Thank you for your business and do not forget to refer us to your friends and family!