Frequently Asked Questions

What types of events do you cater to?

At Indigo Peak Events, we cater to a wide range of events, including weddings, corporate gatherings, family parties, and more.  Whether you're planning an intimate celebration or a large-scale event, our personalized service and elegant rentals ensure a seamless and memorable experience tailored to your unique vision.

How far in advance should I place my order?

We require a 3 week advance booking.  However, for the best experience with Indigo Peak Events, we recommend placing your order as far in advance as possible.  Our rentals are often booked in advance.  Securing your items at least 3-6 months will allow us to better accommodate your specific needs and preferences.  This ensures we have ample time to provide the personalized service you deserve.  Need something sooner?  Contact us to see if we can accommodate.

What is your delivery and pickup procedure?

At Reservation Request, you will let us know when you would like your products delivered and picked up.  We will confirm these times at Contract and prior to your event.  We require a 2 hour delivery window, so please keep that in mind when requesting a time!  We will not set up or teardown items unless requested and that service is paid for in advance.  On the delivery and pickup dates and times, please ensure that the venue is aware and that we will have unrestricted access.  We will need you or a representative to sign for the delivery!

Do you offer setup and teardown services?

Yes, we are happy to offer setup and teardown services of our rental items for your event!  The fee for these services will vary based on the specifics of your event.  Please contact us for a personalized quote, and we'll be delighted to assist you in making your event seamless and stress-free.

Can I customize the rentals to match my event theme?

All rentals must be returned in the same condition they left our warehouse.  If you need an item that we do not have, feel free to contact us, and we'll see if we can assist you in sourcing it.

What if you do not have what I am looking for?

If we don't have exactly what you're looking for, please don't hesitate to contact us.  We will be happy to see if we can source and procure items tailored to your needs.  Your satisfaction is our priority, and we are committed to making your event as special and unique as possible.

What happens if I experience a problem with the rented items during my event?

If you experience any problems with the rented items during your event, rest assured that we've got you covered.  Upon booking, you will be provided with an emergency contact number that you can call or text with any issues.  We're here to ensure your event runs smoothly and seamlessly, so don't hesitate to reach out if you need assistance.

Do you offer any packages or discounts for large events?

To get the most accurate quote tailored to your specific large event needs, we recommend contacting us directly.  This way, we can provide a personalized quote that perfectly fits your event requirements.  Feel free to reach out to us anytime!

Do you offer any coupons or discounts?

We do offer a special discount of 10% off for active or retired military and active or retired first responders (police, fire, paramedic, EMT).  To get this discount, please give us a call and be ready to provide valid ID.  We appreciate your service!

What is your cancellation policy?

To confirm your reservation, we require a 25% non-refundable deposit.  Thirty days before your event, we will send an invoice for the remaining 75% + a $200 refundable security deposit.  This is due no later than 14 days before your event.  Once payment is made, there are no refunds for cancellations.

How do I get a quote for my event?

To get a quote for your event, you can either use our website or give us a call.  We're here to help and provide you with all the information you need!